Shipping policy
Shipping & Delivery Policy (Applicable to digital marketing services unless otherwise stated in a signed service agreement)
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General Policy
At The Ink Creatives, all services and deliverables are provided digitally unless otherwise specified in writing. No physical products are shipped. Delivery timelines for digital services may vary depending on the scope, complexity, and client responsiveness during the project.
Estimated Delivery Timelines
- Standard Deliverables: Logos, brand assets, and initial design drafts are typically delivered within 5–10 business days after project kickoff and receipt of all required client materials.
- Custom Projects: Websites, campaigns, and multi-phase projects will follow the specific timeline agreed upon in the service agreement.
- Ongoing Services: Monthly retainers (e.g., social media management, SEO) will be executed according to the agreed campaign calendar.
Client Responsibilities
Timely delivery of final work is dependent on the client providing all necessary content, feedback, and approvals within the agreed timeframe. Delays caused by late client input will extend delivery schedules without penalty to The Ink Creatives.
Delivery Method
Final deliverables (such as design files, reports, or campaign assets) are provided electronically via secure email, cloud storage links, or project management platforms. Website development or advertising campaigns may be launched directly on client accounts as outlined in the agreement.
Third-Party Delays
The Ink Creatives is not responsible for delays caused by third-party vendors or platforms (such as hosting providers, social media networks, or ad platforms). Any additional fees required due to third-party policies or delays will be the client’s responsibility.
Revisions and Adjustments
Most services include a set number of revisions as defined in the service agreement. Revisions requested beyond the agreed scope may extend delivery timelines and incur additional fees.
Non-Delivery
In the unlikely event that The Ink Creatives is unable to deliver the agreed-upon service due to circumstances within our control, clients may request a partial or full refund, subject to our Return & Refund Policy.
Changes to Orders
Requests to alter project scope, timelines, or deliverables must be submitted in writing within 24 hours of agreement. After this period, changes may result in revised fees and extended delivery schedules.
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For questions about this Shipping & Delivery Policy, please contact us at TheInkCreativesOfficial@gmail.com or call +63 966 4277396.